Thank you for visiting www.5-knots.com. We are committed to protecting the privacy and security of your personal information. 5-Knots does not rent, sell, or exchange information about our customers to any party for any reason.
1. Information We Collect
We collect personally identifying information that you provide us when you choose to use certain features of the Site, such as when you order a product or service from us or our partners, and when you otherwise volunteer personal information about yourself through surveys, contests and promotions. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information.
2. Information Use
If you wish not to receive emails from us you may remove yourself from our list by clicking 'unsubscribe' at the bottom of the email.
Our store is hosted on Shopify Inc., an online e-commerce platform that allows us to sell our products & services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Privacy Statement.
4. Access to Personal Information
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. To provide services you have requested, it may be necessary to provide your personal information to 5-Knots, LLC merchants and or service providers in order to aid redemption of services requested. Logistics services may utilize supplied information only for completing your delivery.
As with any other business, we could merge with, or be acquired by another company. If this occurs, we may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, membership transfer, or other change in control.
We may use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
5-Knots, LLC does not sell, rent, loan or otherwise allow third party access to your information except as set forth above
5. How We Protect Your Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
6. Updating and Correcting Information
If you are a registered user, you may change your Personally Identifiable Information or email preferences by sending us an email at firstname.lastname@example.org or calling 415.926.1232. Please indicate your name, address and email address, and what information you would like to update when you contact us.
7. Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
How to reach us
154 Del Vale Avenue
San Francisco, CA 94127
Last Updated: October 17, 2012
©2012 5-Knots, LLC. All rights reserved.